Returns & Exchanges

Standard Returns & Faulty Product

If you have any problems with your order or product, please call (08) 6180 5827 or email us.

Please have or include your order number so we can help you faster.

Ladies Tactical Shop will accept product returns and provide you with an exchange voucher, credit or repair where:

The product is faulty or is not of merchantable quality, or

The product is not fit for its intended purpose, or

The product does not match the sample or our description; and

You can present your invoice showing the item.

 

Change of Mind Returns

If you wish to return an item because you have changed your mind about your purchase, Ladies Tactical Shop will offer you an exchange voucher or credit provided that:

You return the item within 7 days of purchase;

You produce your original receipt at the time you return the item

The item is in resale able condition including that:

It is in its original packaging, including instruction manuals and all accessories

It is unworn, unopened, unused and in its original condition

Any sew-in labels are still attached

If these requirements are not satisfied Ladies Tactical Shop reserves the right not to offer an exchange voucher or refund for change of mind returns.

 

Items that Can Not be returned in any circumstances.

Please note Ladies Tactical Shop will not accept the return of any items listed below under any circumstances:

1. Custom/personalized items.

2. Underwear and Swimwear.

These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.

Additional Information.

If you cannot present your Ladies Tactical Shop invoice or other acceptable proof of purchase Ladies Tactical Shop reserves the right not to offer a refund or exchange. The customer will pay all return freight charges. No freight charges will be refunded or credited in any situation.

 

Online Return Process.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your return once we've received and processed the returned item.

 

Return Address.

All returns must be posted to

Attn : RA Dept

Ladies Tactical Shop

P.O. Box 1481

Midland, WA, 6936